Our DNA: Why We are Different
Quality is not just a buzzword, but something that is at the heart of everything we do. We know that our clients trust us to provide accurate and reliable translations, and we take that responsibility very seriously. At the end of the day, it’s our customers’ satisfaction that drives us and we pride ourselves on being a company that puts their needs first.
Below you can find some of the strengths and hallmarks of our DNA:
Fair Prices and Deadlines
Our quote is final – there are no surprises.
We understand the importance of meeting our customers deadlines.
We recognise that a timely delivery is crucial to your success and we are committed to ensuring that our responses are quick, without delay.
Our team of translators and project managers work diligently to ensure that all deadlines are met while maintaining the highest quality standards.
Fair and competitive prices.
We pride ourselves on offering our customers maximum transparency and honesty with regard to prices.
Our commitment to offering fair prices is unwavering and we assure our customers that there will be no hidden costs or surprises in our quotes.
We believe in offering competitive prices that reflect the quality of the translation service we provide, giving our customers the best value for their investment.
We respond promptly and quickly, without delays.
At M21Global, we believe that meeting deadlines is the key to building a strong relationship with our customers. This relationship starts with an initial contact. We guarantee a response to all requests within 3 working hours.
When you choose M21Global for your translation services, you can be sure that you are receiving a swift response and timely delivery.
Our quote is final and we remain committed to providing our customers with an exceptional service that meets and exceeds their expectations.
With M21Global, you can be sure that deadlines will always be met without compromising the quality of the translations.
Impeccable Quality
Impeccable quality guides our work.
The work is only completed once the customer is completely satisfied.
As a leading translation company, we pride ourselves on our commitment to providing impeccable quality in every translation project we undertake.
Our unwavering focus on quality guides every aspect of our work, from an initial project evaluation to the final quality control of the completed translation.
We believe that our work is only complete when the customer is completely satisfied with the final translation.
We learn from mistakes.
We recognise that mistakes can happen, and we are committed to learning from them, using that knowledge to continually improve our processes and provide the highest quality translations.
Our team is focused on the importance of accuracy and attention to detail; we work tirelessly to ensure that every translation we produce meets our high quality standards.
We do not miss deadlines.
We understand the importance of a timely delivery and assure our customer that accurate and reliable translations are delivered within the agreed deadline.
Our commitment to meeting deadlines is a testament to our dedication to providing exceptional customer service and delivering top-quality translations every time.
Translation certified by the ISO 17100 quality standard
Our ISO 17100 certification, a global standard for translation services, is one of the ways we use to ensure this quality.
Our company has maintained this certification for over 5 years, and undergoes annual external audits by independent auditor Bureau Veritas to ensure that we continue to meet the rigorous standard requirements.
This demonstrates our commitment to quality and assures our customers that they are receiving translations of the highest quality.
We only work with native translators
Our commitment to quality also extends to our translators.
We only work with translators native in the target language they work with and with proven experience in the field of translation in question.
All of our translators have a university degree and at least three years of experience in their field of translation.
This ensures that our translations are accurate, culturally appropriate and effective when it comes to reaching the target audience.
Quality is at the heart of everything we do
Quality is at the heart of everything we do as a translation company.
We are committed to providing the highest quality translations, and our ISO 17100 standard certification and rigorous selection of translators demonstrate our unwavering dedication to this goal.
We do not compromise the quality of our translations, even when faced with challenging needs and deadlines.
We are committed to maintaining a high standard and our customers’ trust in us to meet their translation needs with accuracy and excellence.
Large glossary portfolio and ability to extend it with customer resources
With our experience in the creation of glossaries from monolingual or multilingual publications and texts provided by customers, we ensure that our translations are accurate and consistent with the customer’s own terminology.
Our commitment to providing top-notch translation services is evident in our ability to expand and update our glossary portfolio whenever necessary, ensuring that we stay up-to-date with the latest industry-specific language.
Ease of Communication
Various means of communication: telephone, email, WhatsApp
As a translation company, we understand the importance of ease of communication, especially when it comes to working with customers from diverse cultural backgrounds.
That is why we offer multiple means of communication, including telephone, email, WhatsApp and chat, to ensure that our customers can contact us with ease.
Communication in the customer’s language
We know that a clear and effective communication is key to building trust with customers from different cultural backgrounds.
We communicate with our customers in their language, including Portuguese, English, French and Spanish, to meet the needs of our customers around the world.
Teamwork
At M21Global, we believe that effective communication is the key to successful teamwork, which is why we emphasise it during all stages of the project.
We ensure that our lines of communication are always open for any questions, suggestions or feedback from our customers.
We are always available
We understand that customers have different schedules and priorities, and we respect that.
That is why we are open all year round and do not stop working for an extended period for holidays during Christmas or summer, for instance.
Our commitment to our customers is unwavering and we are always available to help them with their translation needs.
Customer Satisfaction
Quality Control Service at all stages of the project
One of the main factors that can set a translation company apart from its competitors is its ability to provide a high-level Quality Control Service at all stages of the translation project.
By doing so, any errors or inaccuracies can be identified and rectified in one step, ensuring that the end result is of the highest possible quality.
This not only ensures that the end result meets the highest standards of accuracy and quality but also goes a long way in improving customer satisfaction.
Ability to adapt to customer needs
Another important aspect that distinguishes a great translation company is its adaptability to the customer’s needs.
As a customer, you have the freedom to define the scope of the project and provide specific guidelines on how you want the translation to be done.
This ease of communication and flexibility can make all the difference when it comes to achieving the desired result.
Creation of specific work teams for recurring jobs or frequent customers
A good translation company also understands the importance of creating specific work teams for recurring jobs or frequent customers.
These teams adapt to the customer’s writing style, the type of translation required, relevant terminology and even tighter response times.
By going the extra mile in creating these tailor-made solutions, M21Global truly stands out in a highly competitive landscape.
Flexibility to meet customer needs
At M21Global, we value our customers’ needs, and we strive daily to provide flexible services that align with our customers’ unique requirements.
Our translation company offers flexibility in terms of deadlines, payment methods, budget presentation, response times, final presentation format and additional submission of company documentation.
We understand that even the smallest details can make a significant difference in ensuring that the translation project runs smoothly and successfully.
We provide our customers with the necessary flexibility to meet their specific needs.
This includes sending translations in bilingual format, in columns, with formatting specifications, shortening deadlines of ongoing projects, and much more.
Our goal is to create a tailor-made translation experience for each customer, ensuring that their needs are met and that they are satisfied with the final product.
Possibility of participating in the compilation of the project’s or customer’s glossary.
Possibility of participating in the compilation of the project’s or customer’s glossary.
We know that it is essential to ensure the linguistic coherence of the translated documents and we want to involve our customers as much as possible in the process. By working together on the glossary, we can ensure that the final product meets all customer requirements while maintaining the highest levels of accuracy and quality.
At our translation company, we pride ourselves on our ability to provide high quality translation services while maintaining a professional and flexible approach.
We believe that our customers’ needs should always come first and we strive to provide them with the best possible experience every step of the way.
In-house design department
We understand the paramount importance of quality in all aspects of the translation process.
That’s why we have an in-house design department that is exclusively dedicated to reformatting any document in its original design, be it a catalogue, manual, brochure, or any other type of document.
We ensure that the translated materials are not only accurate, but also easily readable and visually appealing, according to the original document provided by the customer.
This way, we can offer our customers the guarantee that their translated documents will be presented in the best possible way, without losing the essence of their original content, eliminating the increased costs of hiring a third-party design service.
Technologies at the service of the customer
Dedicated customer platform
In addition, our dedication to providing an impeccable customer experience is reflected in our customer platform.
By offering real-time project tracking, customers can stay up-to-date on the progress of their translation projects.
In addition, our platform allows customers to request new projects, accept quotes and manage their glossary.
To further improve our customers’ experience, we also keep an archive of all jobs requested, which can be accessed from anywhere.
At our translation company, we are committed to using technology to make our customers’ work easier and more productive.
Various payment methods available at national and international level
As a translation company, we understand the importance of technology at the service of the customer.
That’s why we offer a range of services designed to serve our customers, including electronic invoicing and various payment methods available nationally and internationally.
We work with files in various formats
We work with files in various formats, including computer files, graphic design and others (in addition to the usual ones: json, xml, html, xliff, AI, indd, idml, etc.).
By taking advantage of advanced tools and software, we are able to provide top-notch translation services that meet the highest quality standards.
With technology at our fingertips, we are dedicated to delivering exceptional results that exceed our customers’ expectations.
In-house IT department that allows us to ‘customise’ responses to our customers
Having an IT department allows us to customise our response to special and complex customer jobs whenever necessary.
We ensure efficient use of the resources available, and improve the speed and accuracy of our translations.
With automated procedures adapted to the specific needs of each customer, we can provide high-quality translations at low cost, without relying exclusively on standardised systems on the market.
We pride ourselves on our ability to provide top-notch services through the integration of state-of-the-art technology and qualified professionals.
Guaranteed security
Guarantee of confidentiality at all stages of the project
As a translation company, we take data security very seriously.
We understand that our customers entrust us with sensitive information, which is why we have taken steps to ensure data security.
All of our employees have signed confidentiality agreements, both in-house and freelancers, to ensure that all stages of the project are kept confidential, including the projects’ budgeting and preparation stages.
Hosting local servers, we guarantee faultless service.
As a company that values security, we take care to host our servers locally to ensure the security and privacy of our customers’ data.
This not only provides a more reliable service for our customers, but it also allows us to implement additional security measures that would not be possible with a remote server.
In addition, we perform regular backups to ensure that important information is not lost in the unlikely event of a system failure.
Our commitment to security and reliability is at the forefront of everything we do, and we remain committed to providing our customers with the best possible service.
Security of computer services against phishing, hacking and DoS attacks.
Our computer services are fully equipped to handle any phishing attempts, hacking or DoS attacks.
With our high-level security measures, your most sensitive and confidential information is secure and protected.
We understand the importance of security in today’s world and are committed to providing our customers with maximum protection against any potential threats.
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